Proxsys : Our Services

our services

Proxsys provides highly qualified pre-arrival and pre-certification services. Our dedicated staff plays a critical role communicating with patients, physicians, physician office and facility staff, and insurance payers. We utilize proprietary web-based technology to provide our clients with solutions that are fast and efficient, saving time and money.

Together, our staff of pre-certification and pre-arrival specialists is committed to providing convenient, attentive, caring personal services to patients that result in increased patient satisfaction.

On-Site System/Process Support
Proxsys provides an on-site Team Leader to monitor/support the pre-arrival processes and to recruit/train physician office staff.

Pre-Arrival Support
Proxsys provides staff to complete any or all of the pre-arrival work listed below:

Insurance Verification
Insurance Benefits
Pre-Certifications
Pre-Determinations
Pre-Arrival Registration Services
Pre-Arrival Collections

Real-time Reporting
Facility administration has secure access to real-time reporting. These reports can be exported to Excel for further data manipulation. Some of the reports available are:

Facility Pre-Cert Utilization (List of pre-certifications completed)
Facility Pre-Registration Utilization (List of pre-registration records completed)
Physician List (All physicians signed up with Proxsys)
Physician Usage (This report shows how many records have been entered, by date range, for each participating physician.)
Potential Revenue (This report shows Patient Financial Responsibility, and how much was collected by the Proxsys staff prior to the patient’s arrival)

Training Support
Proxsys is committed to comprehensive on-site and remote training for both the facility and staff in the physician’s office. We offer training for the following areas:

Proxsys CAM System (for all Physician Office and Facility staff)
Customer Service
Collections
Insurance

On-Site Implementation Support
The Proxsys Implementation staff conducts a thorough analysis of the existing work processes at new facilities in order to execute the best Proxsys processes for your staff. Our support includes:

Workflow Analysis and Documentation
Process Recommendations
Project Management Services
On-site training
Post go-live on-site support

The Results? Strengthening communications between the physician and facility, Proxsys clients find decreases in denied or delayed claims payments; efficiencies in and between physician offices and facility Patient Access departments; improved patient and provider satisfaction; and an aggregate POS collections improvement exceeding 100%.